15 May

Customer Support Agent Jobs Vacancy in Allianz Worldwide Care Dublin West

Position
Customer Support Agent
Company
Allianz Worldwide Care
Location
Dublin West D
Opening
15 May, 2019 4 days ago

Allianz Worldwide Care Dublin West urgently required following position for Customer Support Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Agent Jobs Vacancy in Allianz Worldwide Care Dublin West Jobs Details:

Are you interested in working for one of the world`s leading insurance and financial services companies? We are looking for customer support agents to join our multicultural team based in Dublin 12

Allianz Care in Ireland is part of the Allianz Group. The Allianz Group employs over 160,000 people in over 70 countries worldwide, each with their own in-depth experience of local markets and all focused on a common goal - local expertise and global presence

Allianz Care are the international health experts at Allianz Partners. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.

Our Customer Support Agents support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers) The customer support agents must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .

Responsibilities
  • Responding to queries regarding cover, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Requirements

  • Experience in a customer focused role , in a an administrative capacity
  • Previous experience in call centre environment would be beneficial
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office ( Excel, Word)
  • Applicants must be flexible to work within our rotating shift patterns
  • Valid EU work permit with the ability to work full time year round
  • Fluency in English

*Must be fully flexible to work rotating shift patterns including shift work, nights and weekends.


What we offer...
  • A competitive Salary and bonus scheme
  • Career progression opportunities and training
  • Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
  • A generous 30% shift allowance in addition to your basic salary
  • Free onsite parking
  • Active Sports & Club society
  • Transport Subsidy
  • Support for professional studies
  • Relocation Assistance
  • Recognised as one of the best large companies to work for 2017

www.allianzworldwidecare.com/movie


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